ITomica was formed in 2015 by Martin Tomlinson, Michael Lynam and Asif Ali. We identified a gap in the market for a company that would work alongside a customer’s IT department rather than replace it. Commonly, a scenario where our services represent real value would be where a company has moved much of it’s IT support function “off shore” and conducts most IT support remotely. In these situations, while there is a cost reduction delivered by employing IT people in “low cost centres”, there is still a need for local IT people to perform activities than cannot be done remotely.

Some of our customers had gone through exactly this process, and as part of the transition to a new support model, they recognised that they needed an external IT partner.  We have been engaged by several companies to generally manage the deployment of devices (laptops etc) to their geographically dispersed employees. We have developed an excellent, robust set of processes that allows us to deliver a smooth, efficient service. From our location near Slough we deploy thousands of pre-configured devices, and we manage the return of inventory for faulty devices or from exiting employees.  We co-ordinate hardware repairs where necessary / cost effective, re-image and re-deploy, and when appropriate we arrange for disposal of hardware in accordance with the WEEE Directive.

The equipment they need in a timely manner

While there are solutions available, such as Windows Autopilot, to enable companies to send hardware direct to end users, our experience is that this often still results in delays while configurations are “pulled down”.  There is also the potential for delivery delays caused be process issues.  All in all, it’s not uncommon for the recipient in these situations to take hours to get up and running.  Our approach means that people receive the equipment they need, in a timely manner, and they can get up and running immediately.  This results in less frustration for the recipient, and less billable hours lost to IT issues.

Other services we provide include assisting with IT support in local offices for things like the deployment of IT infrastructure hardware on site, emergency IT support for offices, and issues that simply can not be easily resolved remotely, such as cabling faults, or situations that require an experienced IT professional to run through troubleshooting steps that non-technical people often find challenging.

We are also experienced in the IT aspect of office moves / closures, having been involved in a large number of these in recent years.

 

 

 

IT suppport South England

itomica

Testimonials

“ITomica's employees have supported our business efficiently and effectively for a number of years.  We have always found them to be professional and highly competent, and would not hesitate to recommend ITomica.”

IT Manager of a Clinical Researc...

Contact Us

You can get in touch with ITomica using any of the following:

Phone 0330 111 8970
email info@itomica.com
web www.itomica.com

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