Blog

Starting in January 2025, ITomica are working with one of the world’s largest and most successful clinical research organisations to deploy hundreds of laptops to various countries in Europe including the UK, Spain, Poland, Germany, Estonia and Bulgaria. From our facility in Southern England we’ll image and deploy these laptops within the space of a few weeks – the deployment aspect of project will be completed in February. Once the laptops are received and the users successfully migrated, we’ll be collecting the currently used laptops and redeploying them, or arranging for disposal as appropriate. Although the above project is unrelated to Microsoft ending support for Windows 10 in October 2025, we expect to have a busy year working on such projects. If you expect your IT department to be over-stretched in 2025 and you don’t have the time, space or … Continue reading →

Support for Windows 10 will end in October 2025.  After 14 October 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10.  Failing to upgrade to Windows 11 will leave your company exposed to various security threats. Does your IT department have a plan in place to upgrade your company devices to Windows 11?. If not, it may be worth considering using an external partner to assist you with this business critical, time sensitive transition. ITomica can assist you with a full review of your IT environment and help you to determine the suitability of your hardware for the upgrade to Windows 11. We can then offer recommendations on how to bring your IT environment up to date, whether that might be by upgrading existing machines, purchasing new hardware or a combination of those … Continue reading →

Running or working in an IT Helpdesk can be rewarding but at the same time challenging, for a variety of reasons. If you are part of, or responsible for an IT Helpdesk / Service Desk and using electronic submission for tickets (incidents and tasks), you may find  the following 10 points / suggestions useful. Of course there’s lots more to a successful IT Support operation, but these principals are a good place to start: 1)   Triage tickets quickly and appropriately. Aim to distribute tickets to support personnel ASAP and implement measures to prevent your support personnel side-stepping tricky tickets or “cherry picking”. If resources allow, it may be worth considering having a team who not only assign tickets to the correct IT groups but also assign tickets to support personnel within those groups. However, doing this needs you to … Continue reading →

If you’re in the Pharmaceutical / Clinical Research industry then you’ll know that you have some specific requirements when it comes to IT. FDA / MHRA regulations require that you can demonstrate your commitment to producing quality products or services. Some aspects of those regulations affect how you manage your IT systems and environment, which in turn affect your company as a whole.  Most businesses implement security and backup measures simply because that’s good practise. However, in regulated industries you are required to document, implement and demonstrate procedures in accordance with your company’s quality management system, which in turn is developed to drive and maintain your company compliance with regulatory requirements.  ITomica has over 20 years of experience in working within the Clinical Research industry and has developed suitable Standard Operating Procedures (SOPs) covering all areas of IT including all … Continue reading →