ITomica works with several regulated businesses. Many of our clients are looking to work with partner companies who have a history of and expertise in working with clinical research organisations (CROs) or clinical manufacturing companies. ITomica has that experience and expertise. We are familiar with regulatory requirements which dictate how IT security, change controls, processes and the accompanying documentation should be implemented and maintained.

Collectively ITomica's employees have over 20 years of experience in working with CROs. In this industry we have supported thousands of users, implemented numerous systems, performed a significant number of migrations and we have been heavily involved on several occasions with IT integrations following mergers and acquisitions. Historically these have varied in scale from projects affecting between 50-1000 users dispersed geographically throughout the globe. We work with companies who require us to provide support from our office in the UK to several thousand employees throughout Europe.

Audits from customers and regulatory authorities (the MHRA and FDA) are common in these industries. We have experience in audit situations, having attended numerous audits and guided auditors through SOPs. We have worked with clients to address audit findings and implement suitable remedies.

For several years ITomica has had an established relationship with a global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.

We provide IT support services for their offices in the UK, supporting around 600 people. We regularly attend their various offices, providing general IT support in compliance with a 4 hour Service Level Agreement (SLA). We work with their Service Desk ticketing system and are responsible for all UK local “incidents” and “requests”.

We also provide expertise and resource to support their IT projects on an “as required” basis.